As observations of escalated behaviors have increased, employees who interact with the public need fresh tools for realistic expectations, healthy boundaries, and authentic connection. In this highly interactive workshop, we look at the crucial role of purpose, keys to prevent power struggles, and what to do when you need to exit an interaction.
This workshop focuses on escalation prevention, and mental health for employees and the public they serve. This workshop does not address conflict that includes physical violence, but rather the cumulative weight of engaging with increased anger, outbursts, and anxiety.
Anxiety at work is at an all-time high. How do we lead ourselves well in this current workplace landscape? This workshop is built on concepts from Edwin Friedman’s groundbreaking work in, A Failure of Nerve. We focus on a practice of self-leadership that is uniquely impactful in reducing anxiety in ourselves and in the workplace. Differentiated Leadership orients towards strength, remains reliably connected even in conflict, rejects blame, and leads with a non-anxious presence.
This workshop will focus on three key areas that make Differentiated Leaders stand out: Knowing Your Voice, Understanding Emotional Triangles, and Moving Forward.
Emotional Intelligence makes an impact when it’s actionable. This workshop connects the dots between the crucial soft skills of emotional intelligence, and the function of engaged leadership. We look at 4 universal responses to stress and offer 4 alternative healthy leadership alternatives that increase workplace health and equity.
This workshop is practical and equipping for leaders and the practices pay off in employee engagement and accountability.
Unmet expectations can be a fast track to anger and disillusionment. This short workshop helps uncover honest expectations that we may have about our workplaces after an extended period of constant change. At the end of the workshop, attendees will be able to:
Identify areas of expected stress and unexpected stress in the workplace.
Learn the one key impact of stress that increases reactivity.
Courageously identify where we are complicit.
Understand the power of choosing radical acceptance.
Have you ever felt the tension in a meeting that was poorly planned, was operating out of old habits, or wasn’t managed well? This workshop is aimed at reducing tension in meetings and increasing engagement.
This 90-minute workshop defines the role of Facilitator and expands our vocabulary around clear expectations for meetings. We will discuss the Before, During and After of effective meetings, and create easy onramps for employee equity and engagement.
Customer service is not for the faint of heart. Best Practice confidence is built in this 4 or 8-hour workshop by equipping employees in the following areas:
Understanding the power of your role and owning your voice
Gallup’s StrengthsFinder assessment tool helps create effective workplace teams that keep employees happy and engaged. A StrengthsFinder workshop is a high impact experience that reduces tension on teams and improves communication.
Data-driven and engaging, this workshop is good for employees and good for business. This class can be offered in a 4-hour or 8-hour format.
